FAQ

Banking Info

Dear users, please take note that:
1.According to our company policy, we will only withdraw out the money to the account which registered by user and the user name is match with the bank account name.

2.During bank working hours, it takes within 5-15 minute to process withdrawals.

3.There is a limitation of twice withdrawal in a day, user only allowed to make withdraw maximum of 2 times in a day.

4.Please retain the Bank Receipt (if fund deposited via ATM) or Transaction Reference Number (if fund deposited via internet banking) as we will request for the proof of deposit.

5.Large Amount withdrawal will need longer processing time.

6.Withdrawal is not allowed if the rollover requirements for any bonus claimed have not been fulfilled.

7.For other Local Banks, please liaise with our Customer Service via livechat/wechat for more info.

Banks	Transaction	Method	Per Transaction Limit		Processing Time (Minutes)
Banks	Transaction	Method	Min. (MYR)	Max. (MYR)	Processing Time (Minutes)
MBB/RHB/CIMB	Deposit	CDM/ATM/Internet Banking	20.00	100,000.00	5-15
MBB/RHB/CIMB	Withdrawal	Local Bank Transfer	40.00	40,000.00	15-30
Public Bank & HLB Bank	Deposit	CDM/ATM/Internet Banking	20.00	100,000.00	5-15
Public Bank & HLB Bank	Withdrawal	Local Bank Transfer	40.00	40,000.00	15-30

FAQs

1.How to create new account?

Please refer to the tutorial below for the register user guide.

https://www.youtube.com/watch?v=7uxf7m5560E

We make it hassle-free, fast, and simple to open your account at WM996.com

On the home page of WM996.com website, click on the " Join Now " button on the top right-hand corner of the page and you will be brought to the registration page.

Notes:

You will also be asked to accept the WM996.com terms and conditions and confirm that you are over 18 years of age.

2.How do i make deposit?

Please refer to the tutorial below for the deposit user guide.

https://www.youtube.com/watch?v=EzNoOtJJ_8I

Dear users, please take note that:

- Please capture down the picture of your deposit receipt and send it in via WeChat, LiveChat.

- If your deposit amount has not fulfilled our minimum requirement, the amount of money which your transfer will be pending until it has reached the minimum requirement. Maximum of bank pending transfer is 7 days.

- As our valued customer we will always strive to keep banking free of charge for you. You will not be charged by us for any deposits into or withdrawals out of your account - unless we specifically alert you in advance that the particular method you have requested carries an excess charge.

3.How do i manage My Wallet?

Please refer to the tutorial below for the My Wallet user guide.

https://www.youtube.com/watch?v=4xUY1rraebI

Dear users, please take note that:

- You will not be charged by us for any changes made in My Wallet.

4.General Promotions Terms & Conditions

•All offers from WM996.com are restricted to only 1 (one) free open account per individual, family, household address, email address, telephone number, bank account and IP address.

•All offers from WM996.com only for members that register with exact information (Contact number, Frist name, Last Name, Date of birth etc.)

•WM996.com offers are intended for r ecreational players only and WM996 may in our sole discretion limit the eligibility of customers to participate in any promotion.

•WM996.com reserves the right to alter, amend or terminate this Promotion, or any aspect of it, at any time and without prior notice. All WM996.com Terms & Conditions (T&C) and Rules applies.

•Where any term of the offers or promotions have not been fulfilled by eligible account holders, are breached, abused or there is any evidence of a series of bets placed by a customer or group of customers, which due to a deposit bonus or any other promotional offer resulted in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, WM996.com reserves the right to withhold, cancel or reclaim the bonus plus all winnings. In addition WM996.com reserves the right to levy an administration charge on the customer up to the value of the deposit bonus to cover administrative costs.

My Account

1.What if I encounter password error?

For situation such as password error, kindly check and make sure your password is being entered correctly, it needs to be between 8 to 10 characters, 2 or more of which need to be in numbers.

If member wish to retrieve password, login our web site, on right blank there's a forget password function, click and fill in particular details, password will reset and send to customer registered email.

If not resolved, please do not hesitate to contact our Customer Service Support representative on Live Chat or email us at [email protected]

2.Is my personal information and transaction secure?

Our site is developed with your personal privacy and security as our primary concern. WM996 is regulated and will not disclose your personal information which employing the highest standards of data encryption to any third party unless required to do so by applicable laws and regulations or a court order.

For every personal information supplied by users is transmitted via Secure Socket Layer (SSL 128 bit encryption Standard) and stored in secure operating environments that are not accessible by the public. For any internal access to all data is limited and strictly monitored.

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